[[LEGAL_REVIEW]]

When purchasing in a physical store, the consumer does not have the right of unilateral contract termination without stating a reason.

Instead of a refund, the only options are:

• exchange for another product of the same value, or
• exchange for a product of greater value with payment of the difference.

Exchange period and conditions:

Exchange is possible within 14 days from the date of purchase, with presentation of the original receipt.

The product must be in a condition equivalent to a new, unused product, without any signs of use, wear, damage, or reduction in value.

Exchange limitations:

Exchange is not possible or is limited for:

• jewelry and fashion accessories that have been worn or have had protective elements removed,
• products that come into direct contact with the body,
• seasonal and discounted items, if clearly indicated at the time of purchase,
• products with visible signs of use.

These exchange rules do not affect the consumer's statutory rights in the case of a material defect in the product.

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C) Material defects and complaints

The provisions on material defects apply equally to the webshop and physical stores.

Visible and hidden defects:

The consumer is not required to inspect the goods upon collection, but must notify the seller without undue delay of any visible or hidden defects, and no later than within 2 months from the date the defect was discovered.

The seller is not liable for defects that appear after 2 years have passed since delivery of the goods.

Filing a complaint:

Complaints are submitted in writing:

• by email: info@shareno.hr

The seller is required to respond to the complaint within 15 days of receipt.

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D) Contact