RETURNS AND COMPLAINTS

Return

Before concluding the Agreement, the user has the opportunity to review the purchase conditions of "www.shareno.hr" which are listed in the Purchase conditions drop-down menu (notice from Article 57, paragraph 1 of the Consumer Protection Act (Official Gazette, No. 41/2014) , and notification of the user's right to unilateral termination of the Agreement with the form for unilateral termination of the Agreement from Article 61, paragraphs 1 and 2 of the Consumer Protection Act.)

Pursuant to Article 77, paragraph 1 of the Law on Consumer Protection, the user may unilaterally terminate the Agreement within 14 (fourteen) days from the delivery of the goods to the Buyer without giving any reason.

The User does not have the right to unilaterally terminate the Agreement if the service has been fully fulfilled, and the fulfillment has begun with his express prior consent and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the Agreement if the service is fully fulfilled.

Pursuant to Article 77, paragraph 5 of the Law on Consumer Protection, the user is responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

The returned product must be in the original packaging and with the declaration, as well as the associated contents and invoice, instructions for use and warranty card. SHARENO CONCEPT d.o.o. determines the terms of return - the percentage of the reduction in the amount of the return to the customer due to the decrease in the value of the product.
The consumer bears the cost of returning the goods.

Right of return

Defects for which the seller is not responsible

• The seller is not responsible for defects if they were known to the buyer at the time of the contract or could not remain unknown to him
• It is considered that those defects could not have remained unknown to the buyer, which a careful person with average knowledge and experience of a person of the same profession and profession as the buyer could easily notice during a normal inspection of things
• The provision of paragraph 2 of this article does not apply to contracts concluded by a natural person as a buyer outside of his economic or professional activity with a natural or legal person acting as a seller within the framework of his economic or professional activity (consumer contract)
• The seller is responsible for defects that the buyer could have easily noticed if he stated that the item has no defects or that the item has certain properties or characteristics

Inspection of things and visible defects

• The buyer is obliged to inspect the received item in the usual way or to have it inspected, as soon as this is possible according to the regular course of things, and to notify the seller of visible defects within eight days, and in the case of a commercial contract without delay, otherwise he loses the right he has on that basis belongs to
• When the inspection is carried out in the presence of both parties, the buyer is obliged to communicate his objections due to visible defects to the seller immediately, otherwise he loses the right that belongs to him on that basis
• If the buyer shipped the item further without transshipment, and the seller knew or must have known the possibility of such further shipment when concluding the contract, the inspection of the item may be postponed until its arrival at the new destination, and in this case the buyer is obliged to inform the seller of the defects as soon as possible was able to find out about them from his clients in the regular course of things
• In the case of consumer contracts, the consumer as a buyer is not obliged to inspect the item or submit it for inspection, but he is obliged to inform the seller of the existence of visible defects within two months from the day he discovered the defect

Hidden flaws

• When, after receiving the item by the buyer, it turns out that the item has a defect that could not be detected during a normal inspection when taking over the item, the buyer is obliged, under threat of loss of rights, to notify the seller of this defect within two months from the day the defect discovered, and in the case of a commercial contract – without delay
• The seller is not responsible for defects that appear after two years have passed since the delivery of the item, and six months in the case of a commercial contract.
• In the case of the sale of second-hand goods, the contracting parties may agree on a term of one year, and in the case of commercial contracts, a shorter term
• The terms referred to in paragraphs 2 and 3 of this article can be extended by contract

Unilateral termination of the contract

In order for the User to be able to exercise the right to unilaterally terminate the Agreement, he must notify SHARENO CONCEPT doo of his decision to unilaterally terminate the Agreement before the deadline expires.

The statement must be sent by post to SHARENO CONCEPT doo, Varšavska 13, 10000 Zagreb, Croatia or by email to info@shareno.hr.

In the Statement, it is necessary to state: invoice number, invoice date, name and surname, address, telephone number, fax number or e-mail address.

If the user unilaterally terminates the Agreement, he will be refunded the money received from him, without delay, and no later than within 14 (fourteen) days from the day when SHARENO CONCEPT doo receives the user's decision to unilaterally terminate the Agreement.

The refund will be made by payment to the customer's account. SHARENO CONCEPT doo can refund money only after the goods have been returned to it and after it has been inspected and found to be undamaged and in its original packaging.

The user is obliged to hand over the goods or send them to the address SHARENO CONCEPT doo, Varšavska 13, 10000 Zagreb, Croatia without undue delay, and in any case no later than within 14 (fourteen) days from the day when he sent his decision on unilateral termination of the Agreement.

The direct costs of returning the goods must be borne by the user. Before terminating the Agreement, the User is requested to call +385 91 6177 948 or contact info@shareno.hr in order to have the procedure for returning the goods explained to him.

Complaint and written objection

If you find during the first use that the product you received is defective or that you are not satisfied with it, please contact us and follow the indicated steps.

Send us information with the order number, account number or your username, a description of the complaint and a picture of the product by e-mail to info@shareno.hr or by post to the address SHARENO CONCEPT DOO, Varšavska 13, 10000 Zagreb.

We will send you confirmation of receipt of the complaint and, based on your description, information on whether the product can be exchanged for a new one, whether the product can be refunded, or whether the product needs to be sent to an authorized service center.

When the product arrives at the warehouse, we send you a refund/replacement notification. Refund/exchange for a new product will be made within 2-3 days, and no later than 15 days. Otherwise, contact us by phone at +385 91 6177 948 or by e-mail at info@shareno.hr.

If the shipment is damaged during transport, such damage is visible when you pick up the shipment, and in that case, please do not pick up the shipment. Please contact us so that we can check the status of the shipment as soon as possible and send a new one.

We believe that we will resolve your complaint to our mutual satisfaction.

By special regulation of the European Union, dated 15.02.2016. throughout the EU, disputes related to online purchases will be resolved through the ODR platform, which you can access here . This means that if you encounter a problem during an online purchase within the EU (defective product, inability to exchange a product, etc.), you can submit your complaint in a faster and simpler way at the link above.
The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official languages ​​of the EU.