TERMS OF PURCHASE
Terms and Conditions
These Terms and Conditions govern the use of the website, the ordering, payment, and delivery process, and the basic rules regarding contract termination and complaints. Detailed terms for returns and complaints are published on a separate page.
1. Company information
2. Meaning of the terms used in these Terms and Conditions
3. Scope of Application and Acceptance of Terms
These terms apply to the sale of products published on the website https://shareno.hr and in catalogs. By using the website and/or ordering products, the User or Buyer confirms that they are aware of and agree to these General Terms of Business and Terms of Purchase, and accepts them in full.
The holder of all rights to the website https://shareno.hr is the company SHARENO CONCEPT d.o.o.
The right to use the website is a personal right of the User and cannot be transferred to other natural or legal persons, nor is the User authorized to register other persons.
4. Requirements for the Buyer
Only a person who is of legal age and has full legal capacity may be a Buyer. A contract in the name and on behalf of minors and persons entirely without legal capacity may be concluded by their legal representatives or guardians, while persons with limited legal capacity may conclude a contract only with the consent of their legal representative or guardian. The Seller bears no liability for actions contrary to this provision.
5. Products, Descriptions, and Presentation
Products available for purchase are advertised on https://shareno.hr, and information about the main features and price is listed for each product. Product photos are for illustration only. There may be differences between the on-screen display and the actual product, particularly due to device settings and/or manufacturer changes.
The Seller reserves the right to errors in the description, price, and image of a product posted according to manufacturer information. All content is posted in good faith to make selection easier. The Seller is not liable for unintentional errors. In the event of an obvious pricing error, the Seller reserves the right to cancel the order with a full refund of any amount paid.
6. Prices and Payment
All prices are shown in euros (€) and include VAT unless expressly stated otherwise. The price applicable to the Buyer is the price in effect at the time the order is placed.
Available payment methods: credit and debit cards (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, Shop Pay, and bank transfer (via general payment slip or online banking). Details and availability of individual payment methods are shown during the checkout process.
6.1. Online Payment Security
Online card payments are processed through a platform that uses the infrastructure of Stripe Inc. as the card payment processing service provider. According to information from the service provider, the platform is certified as Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant service provider - which represents the highest level of security standard in the card payment processing industry.
According to information from the service provider, payments use 256-bit SSL/TLS encryption that ensures secure data transfer between the Buyer's browser and the server. The Seller does not have access to or store the Buyer's payment card data(card number, CVV code, expiration date). All sensitive data is processed directly on the secure servers of the Stripe platform.
Transactions are additionally protected by an automated fraud detection system that analyzes each transaction to identify potential risks. More information about security is available on the service provider's official website.
7. Registration and User Account
Registration for purchases in the online store is not required. To complete a purchase, you must enter a valid email address (one the Buyer has access to) during checkout so that the Seller can deliver confirmations and information related to the order.
The Buyer may create a user account for faster future ordering and access to order history. When creating an account, the Buyer enters the required information and signs in using a one-time access code or link sent to the email address they provided (so-called passwordless login). No password is used - every login is authorized via email.
The Buyer is responsible for the accuracy, completeness, and currency of the information they enter, as well as for the security of access to their email account. The Seller is not liable for damage arising from unauthorized use of the user account if it occurred due to the compromise of the Buyer's email account or the Buyer's failure to protect access to their email.
8. Ordering Process (Online Store)
The desired product is selected by adding it to the cart. The cart contains the selected products and the total price (including VAT) as well as the shipping cost, if applicable.
The Buyer completes the order by entering the required information, selecting shipping and payment method, and confirming the order. After the order is placed, the Buyer is shown a confirmation that it has been received into the system, and an email confirming the received order is generally sent.
Important - contract formation: By placing an order, the Buyer makes an offer to conclude a purchase contract. The automatic confirmation that the order has been received (the "Order received" email and similar) confirms that the order has been received into the system and does not constitute acceptance of the offer. The purchase contract is deemed concluded at the moment the Seller sends the Buyer confirmation of the product's shipment, that is, when the Seller ships it.
If the Seller is unable to deliver the ordered product (for example, due to unavailability), the Seller will contact the Buyer and/or cancel the order to agree on how to proceed (order cancellation, product replacement, delivery once the product becomes available, or a refund of the amount paid if payment has already been made), depending on the circumstances of the case.
In the event that the Seller cancels an order placed through the online store (for example, due to product unavailability) and payment has already been made by card or another electronic payment method, the refund is initiated without delay after the decision to cancel is made.
The time it takes for the refund to appear in the Buyer's account depends on the rules and timeframes of card companies, banks, and payment service providers.
The Seller has no influence over the duration of refund processing once the refund has been initiated through the payment system.
9. Shipping and Pickup
Products are delivered to the address the Buyer provided when placing the order. Shipping times and costs are shown during the purchase process and may depend on the delivery location and the chosen shipping method.
Upon pickup, the Buyer is required to check for visible damage to the package and report it to the carrier immediately, and if necessary, refuse to accept a shipment with visible damage.
The usual delivery time is up to 5 business days from the order shipment confirmation. In exceptional circumstances the timeframe may be longer, but no longer than 30 days from the conclusion of the contract, in accordance with the Consumer Protection Act.
Delivery is deemed completed at the moment the Buyer or a person designated by them receives the shipment, which is confirmed by signature or electronic proof of receipt.
10. Online Store and Physical Store: Difference in Buyer Rights
The right to unilaterally terminate the contract without stating a reason exists exclusively for purchases made through the online store (a contract concluded at a distance), and not for purchases in physical stores.
10.1. Online Store (Distance Purchase)
A Buyer who is a consumer has the right to unilaterally terminate a contract concluded at a distance within 14 days from the day the Buyer or a third party designated by the Buyer (who is not the carrier) received the product, without stating a reason.
To exercise the right to unilateral termination, the Buyer must notify the Seller of their decision before the deadline expires by means of an unambiguous statement (e.g., a letter sent by post or email). The Buyer may use the Unilateral Contract Termination Form, which is available on a separate page: Returns, Contract Termination, Complaints, and Material Defects.
In the event of unilateral termination of the contract, the Seller will refund the amount paid for the product as well as the initial shipping costs (in the amount of the cheapest standard shipping the Seller offers) no later than 14 days from the day the termination statement is received. If the Buyer chose a more expensive shipping method, the price difference is not refunded. The Seller may withhold the refund until it receives the returned goods or until the Buyer provides proof that the goods have been sent back, whichever occurs first. The Buyer bears the direct costs of returning the goods.
Detailed terms, the procedure, exceptions to the right of unilateral termination, as well as the rules for returns and complaints, are published on a separate page: Returns, Contract Termination, Complaints, and Material Defects.
10.2. Physical Stores (In-Store Purchase)
For goods purchased in physical stores, there is no statutory right to unilaterally terminate the contract without stating a reason. A refund for technically sound goods purchased in a physical store is not possible.
The Seller may, according to its own business policies posted in the store and/or on the receipt, approve an exchange for another product of the same value or an exchange for a product of higher value with payment of the difference, under the terms and deadlines that the Seller sets and communicates at the time of purchase. These policies do not affect the Buyer's statutory rights in the event of a material defect.
11. Complaints and Material Defects
The Seller is liable for material defects in accordance with applicable law. The procedure and contact for complaints, as well as additional rules and deadlines, are published on a separate page: Returns, Contract Termination, Complaints, and Material Defects.
12. Written Consumer Complaint
A consumer may submit a complaint in writing:
- by email to: info@shareno.hr
- via the contact form on the website
The Seller will confirm receipt of the complaint without delay and respond to the complaint in writing within 15 days from the day the complaint is received.
13. Right of Withdrawal
If you are a consumer, you have the right to withdraw from a distance contract within 14 days, without giving any reason. The period begins on the day you, or a third party indicated by you (other than the carrier), take possession of the goods.
To exercise this right, send us an unequivocal statement of withdrawal — the easiest way is to complete the withdrawal form. We will send you a confirmation of receipt on a durable medium (by email).
14. Limitation of Liability and Technical Disruptions
The User is aware that service interruptions or events beyond the Seller's control may sometimes occur, and accepts that the Seller is not liable for data loss that may occur during the transmission of information over the internet. Access to the website may occasionally be interrupted, temporarily unavailable, or shut down.
Use of the website is solely at the User's own risk. The Seller is released from liability for damage arising from unlawful acts by third parties, computer viruses, interruptions in the communication line, unauthorized access, inappropriate conduct, negligence, and similar circumstances, as well as other cases for which the Seller is not responsible.
15. Changes to the Terms
The Seller reserves the right to change the content of these General Terms, the product range, prices, or the content of the website at any time, if it deems it necessary. Changes take effect upon publication on https://shareno.hr. Before making a purchase, the Buyer is required to check the current version of the terms.
16. Governing Law and Jurisdiction
These General Terms are governed by applicable law. In the event of a dispute, the parties will endeavor to resolve it amicably, and if that is not possible, the court with subject-matter jurisdiction at the Seller's registered office shall have jurisdiction, unless applicable consumer protection regulations provide otherwise.
17. Contact
Email: info@shareno.hr
- Choosing a selection results in a full page refresh.
